My name is Lily and I am one of the co-owners of Lily Shops OC.
I was one of the many people in the world at the beginning of COVID that were laid off. I needed a new way to help support my family, the only thing available at the time were odd jobs and delivery services. So that is exactly what I did. After some time I realized people needed the items they were purchasing as much as they needed a human connection while being isolated. This is where Lily Shops OC was born. I had been listening to people for years about their immediate wants while acting as a customer service representative, but what I wasn't realizing was more of what people's needs were. That is what I wanted to change.
After 25 years of being a part of customer service industry I wanted to put my experience to good use. I listened and started creating a plan for people to receive the best customer service I can provide on a slightly more personal level. This means I listen to my clients. their needs are the most important part of what I do. I wanted to stop limiting people to grocery stores and provide them with the ability to shop almost everywhere and still feel like they were the ones shopping.
I save you time which allows you the freedom to focus on other things.
I communicate every step of the way leaving you in control of your shopping.
While shopping I take the time to choose quality items and package them responsibly and deliver to you safely.
The best relationships are built on trust. There is nothing more personal than a shopping experience for another person. I will always keep you and shopping lists confidential.